If a college sells your loans to a collection agency, can they still refuse to give you your transcripts?

If the college sells your loans to the pick up agency, can they still exclude to give we your transcripts?
My mother due about $ 60,000 in tyro loans to her college. She was not means to compensate them, n the debt was in the future sole to the pick up agency. Before the debt was sole my mother had attempted to get copies of her transcripts, though the college refused since she due them money. Since the college sole her tyro loans to the pick up group they have technically been paid. Since they have technically been paid, can my mother right away get her transcripts?

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